Frequently Asked Questions
Will I be tied into a lengthy contract?
We provide standard Terms and Conditions for all commercial cleaning work we undertake, which clearly sets out our obligation to the customer as well as the customers obligations to us. We strongly believe that business transactions should be open and transparent for all involved. That said, if you wish to end your agreement with us at anytime we have a one month written termination agreement. This is a legal minimum requirement due to relevant UK employment laws. You can view our Standard Terms and Conditions here.
If I change my cleaning contractor will I get a new cleaner?
Employees are protected under Transfer of Undertakings and Protection of Employees (TUPE) 2006 legislation. As long as the cleaning operative in situ is based at your premises the majority of the time, their employment will automatically transfer to your new company.
What if you are unhappy with the current cleaner? Often times, poor performance is due to poor management, lack of training and lack of quality management processes. We often find that given the right management, issues with underperforming employees can be addressed and good service restored. If there is a genuine issue with the cleaner, this can be managed through a fair disciplinary process.
Are you insured?
SE Commercial Services are fully covered by Public, Employers and Product Liability Insurance.
What is a Commercial Cleaning Service?
A cleaning service for any business in the Public or Private Sector. Commercial Cleaning Services can be offered on an ongoing or contract basis or can be to meet a one off need such as a Kitchen Deep Clean, Periodic Carpet Clean or Deep Clean. Commercial Cleaning is suitable for any working environment including offices, manufacturing, warehouse or a combination. It is also suitable for premises open to the public such as hospitality venues; bars and restaurants, entertainment venues, retail outlets and softplay centres.
How do you comply with Control of Substances Harmful to Health (COSHH) legislation?
COSSH legislation is of vital importance in the commercial cleaning industry and SE Commercial Services are aware of our responsibility to our staff, your staff and the general public. The misuse of common cleaning chemicals can be severe and should not be overlooked.
We work closely with our suppliers to select cleaning agents with the lowest possible risk, whilst achieving the greatest desired effect, to avoid compromising the safety of people and the environment.
Our cleaning operatives are given comprehensive training on how to use cleaning agents safely and effectively. Our staff have access to our BrightSafe online platform, through which they access Control of Hazardous Substances NEBOSH Certified training.
We produce comprehensive documentation which includes manufacturers Product Use Guides, Safety Data Sheets and detailed COSHH risk assessments which are kept onsite and accessible at all times. Our cleaning operatives can also access Risk Assessments and Data Sheets through the BrightSafe App at any time.
Will we always have the same cleaners?
Yes, we will appoint a principle cleaning operative/ operatives for your site, however naturally there will be times that your regular cleaning staff are on holiday or absent. We have mobile cleaning operatives who are trained extensively in all of the services we offer who will be able to provide continuity of service.
Do you provide consumables?
Yes, we can provide an extensive list of consumables for your premises and will manage stock levels to ensure that you are never short.
Do you provide Washroom Services?
Yes, we can manage you washroom services including sanitary bins, nappy bins, fragrance dispensers, hand-towel and toilet roll dispensers.
What locations can you cover?
SE Commercial Services are based in Glasgow and work extensively throughout Central Scotland including Edinburgh, West Lothian, East Lothian and the West of Scotland. We are happy to receive enquiries from anywhere in Scotland.
What are your Health & Safety Arrangements?
The nature of our work in the commercial cleaning sector means that Health & Safety must be front and centre of everything we do.
SE Commercial Services has been audited and accredited to SSIP, UK H&S Legislation and PAS 91 standards. Beyond accreditation we make an ongoing commitment to continually improve H&S awareness and training within our business.
Through our partnership with Peninsula UK and BrightSafe we receive continuous advice support to ensure that our operations are fully compliant.
